NASA SEWP VI contract holder
NASA SEWP VI, Category B: Concept Solutions, LLC
Contract 80TECH26D1492 · Enterprise-Wide ITC/AV Service Solutions
SEWP VI ordering guide
Program overview, scope, ordering process, fees, warranty policy and every support contact in one document, built to print cleanly for attaching to a purchase request.
Contract information
Concept Solutions holds NASA SEWP VI contract 80TECH26D1492 under Category B. SEWP VI is a multi-award Government-Wide Acquisition Contract (GWAC), open to all federal agencies and their approved contractors.
- Contract holder
- Concept Solutions, LLC
- Contract number
- 80TECH26D1492
- Contract type
- Government-Wide Acquisition Contract (GWAC), multi-award IDIQ
- Scope category
- Category B - Enterprise-Wide ITC/AV Service Solutions
- Effective date
- July 9, 2026
- Ordering begins
- November 1, 2026
- Ordering period
- 10 years, through Jul 8, 2036
- Program ceiling
- $20B shared across all Category B holders
- Solicitation
- 80TECH24R0001
- UEI
- LJHJJWALKA93
- CAGE code
- 1TF42
- NAICS codes
- 28 codes, primary 541511 - full crosswalk in the ordering guide
- Administrative handling fee
- 0.34% maximum, included in quoted price
- Purchase card acceptance rate
- 2.9%
Orders may be completed up to 60 months past the contract's expiration date. The administrative handling fee is included in the price we quote and is never shown as a separate line, per clause A.1.26. We accept agency-approved purchase card payment at our negotiated rate of 2.9%, but a card fee must be quoted up front on the PURCHASECARD-Z line item: per clause A.1.43 it cannot be added after the quote is submitted. Program background, fees and the full ordering process are in the ordering guide.
Fair Opportunity Clause
FAR 16.505(b) entitles every SEWP VI contract holder to a fair opportunity to be considered for each order. The clause below is reproduced word for word from the body of our contract.
A.1.13 Fair Opportunity and Requests for Quotes
Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.
The Contractor shall not market, quote or otherwise offer for sale, any IT Solutions not listed under this contract, until the said solutions are included in the SEWP database of record, and available to all Government end-users.
If the Government issues a Request For Information (RFI) as part of market research, the Contractor may provide items not yet listed on their SEWP contract as part of a market research quote if:
1. all such items are clearly marked as not yet available on their SEWP contract; and
2. the contractor submits a technology refreshment request to add those products to their contract
If the Government issues a Request For Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on their Contract and the price of each item shall be the no greater than the price in Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on their contract to fully respond to the Formal RFQ, the Contractor must respond with a No Bid.
Unless the RFQ specifically allows for partial quotes, the Contractor must respond fully to all requirements specified in the RFQ.
When submitting a quote to a government end-user, the contractor must clearly state the length of time the quote is valid. The contractor shall honor any order submitted within the stated time period of a quote.
When responding to an RFI or RFQ issued from the NASA SEWP RFQ on-line quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).
Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as RFQs, RFIs, etc., for purposes other than proposing on SEWP requirements. This includes Contract Holders providing third parties with SEWP information and requirements for the purpose of assisting companies, that are not SEWP Contract Holders, with providing unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFQ on-line quoting system.
Using the SEWP Quote Request Tool (QRT) is the recommended way for an ordering office to provide fair opportunity and to capture the required decision documentation.
How to obtain a quote
For hardware, software or services under Category B. All three routes reach the same team.
Through the SEWP quote request tool
Issue an RFQ, RFI or Market Research Request through the SEWP Quote Request Tool (QRT) at www.sewp.nasa.gov. Select Category B and include Concept Solutions, or let the tool select holders by group or suggested source.
Directly to our program office
Email [email protected] or call 703.889.8444, with a statement of work or bill of materials if you have one. Use this route for market research or a rough order of magnitude before a formal request exists.
If you are not sure a requirement is in scope
The SEWP Program Management Office will confirm scope directly. Send an overview or bill of materials to [email protected] and they will review it. You do not have to ask us first.
What you can expect in return
- Only items available on our contract, priced no higher than the SEWP database of record at the time your request was issued.
- The period the quote stays valid, stated on its face. We honor any order placed within it.
- A No Bid rather than a partial quote where we cannot fully satisfy a formal request, unless partial quotes are permitted.
- If a requirement includes items not yet on our contract, we say so and submit a technology refreshment request to add them.
Installation, basic and extended warranty, technical and software support
Terms are established per delivery order rather than by blanket policy, because a Category B order can range from a managed service to an enterprise platform. How each class of term is set:
- Service commencement and onboarding
- We acknowledge every delivery order within one business day of receipt from the SEWP Program Management Office and confirm a start date with your point of contact. Onboarding - personnel in-processing, security and badging, access provisioning - begins on acknowledgement and is tracked to completion with your program office.
- Basic service warranty
- We warrant that all services are performed in a professional and workmanlike manner by qualified personnel and in accordance with the delivery order. If any service does not conform, we re-perform it at no additional cost to the Government when the nonconformity is reported within 30 days of the affected deliverable's acceptance.
- Extended warranty and optional service periods
- Where a delivery order includes optional service periods, maintenance or sustainment, the same service warranty applies for the full duration of each exercised period. Warranty and support for any third-party hardware or software is passed through on the original manufacturer's or publisher's terms, which we identify in the quote.
- Technical support
- Delivered by the team assigned to your delivery order and coordinated through the Program Manager. Requests are logged, tracked to closure, and reported through the status reporting cadence established for your order.
- Software support and maintenance
- For software we develop or sustain under a delivery order, we provide defect correction, configuration management and version control per the order's requirements. Support for commercial third-party software is delivered under the publisher's license and maintenance terms, which we identify in the quote.
- Support hours and response
- Standard support hours are 8:00 AM to 5:00 PM ET, Monday through Friday, excluding Federal holidays. Extended, on-call or 24x7 coverage is available where a delivery order requires it and is priced in the quote.
The named support staff for all of the above are the program office contacts in Contacts.
How to troubleshoot a problem order
A delayed start, a staffing question, an invoice discrepancy, or a service level not being met: contact us directly. We resolve issues at the lowest level possible and escalate on a defined clock rather than on request.
To raise an order issue, email [email protected] or call 703.889.8444. You do not need to work up the tiers yourself: we escalate on the clock below.
| Tier | When it applies | Owner | Response commitment |
|---|---|---|---|
| 1 | Any question or concern about an active order | Deputy Program Manager (Steven Butler) | Acknowledged within 1 business day; status update every 2 business days until closed |
| 2 | Unresolved after 5 business days, or any issue affecting schedule, cost, or agreed service levels | Program Manager (Kevin Schweer) | Acknowledged within 1 business day; written resolution plan within 3 business days |
| 3 | Unresolved after 10 business days, or any dispute over order scope or terms | Program Manager with Concept Solutions corporate leadership | Senior-level response within 2 business days |
| 4 | Any matter the customer prefers to raise through the vehicle | NASA SEWP Program Management Office | [email protected] / (301) 286-1478, per SEWP PMO practice |
Contacts
Concept Solutions SEWP VI program office
Use the team mailbox for quotes, orders and support. Both contacts below monitor it.
Kevin Schweer
SEWP VI Program Manager
Steven Butler
SEWP VI Deputy Program Manager
NASA SEWP Program Management Office
Independent of us. Use for scope determinations, program questions and escalation.
SEWP Helpline
Monday to Friday, 7:30 AM to 6:00 PM ET
Related resources
- NASA SEWP program home page
Program information, quote request tools and the contract holder directory.
- Our SEWP contract holder record
Our listing, maintained by the SEWP PMO.
- Concept Solutions home page
Our corporate home page.
- All contract vehicles
The other GWACs, IDIQs and BPAs we hold.
- Capabilities
What we do in the enterprise IT and mission systems space Category B covers.