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Concept Solutions is seeking a Senior Linux Administrator to support the FAA’s Infrastructure & Operations (I&O) Program in managing, securing, automating, and optimizing enterprise Linux and hybrid cloud environments across physical, virtual, and cloud-based infrastructure. This role is responsible for Linux systems administration, OS lifecycle management, automation, security compliance, patching, and infrastructure modernization in support of mission-critical FAA operations.

The Senior Linux Administrator will serve as a technical expert supporting Red Hat Enterprise Linux (RHEL) across enterprise environments. This position focuses on advanced Linux administration, automation, cloud provisioning, security hardening, patching, storage, virtualization, and operational consistency through infrastructure-as-code and DevSecOps practices. The ideal candidate brings strong scripting, cloud, virtualization, and security expertise with the ability to support large-scale enterprise deployments while maintaining FAA operational and compliance standards. Participation in monthly weekend patching rotation with partial flex scheduling.

Linux Systems Administration & Engineering

• Administer, configure, maintain, and troubleshoot enterprise Linux environments consisting of RHEL 7+.

• Manage Linux OS lifecycle processes including automated deployment, provisioning, maintenance, patching, and decommissioning across physical, VMware, Nutanix, and cloud environments

• Build and deploy Linux systems from bare metal, virtual infrastructure, and cloud platforms using standardized automation frameworks

• Manage Linux storage, partitioning, RAID groups, file systems, volume management, and backup/recovery processes

• Support Linux Active Directory integration, FreeIPA authentication services, and enterprise identity management

Automation, Scripting & DevSecOps

• Develop and maintain automation solutions using Python, Bash, PowerShell, Terraform, and Ansible

• Automate OS deployments, patching, software distribution, server configuration, and lifecycle management

• Build and manage AMIs, deployment templates, and cloud/virtual images

• Support Git/Bitbucket workflows and DevSecOps toolchains

• Leverage AI-assisted development tools (e.g., Visual Studio Code frameworks) to improve operational efficiency

Security, Compliance & Patching

• Implement and maintain Linux security controls including SELinux, iptables, STIGs, OpenSTIG, and OS firewall configurations

• Perform vulnerability remediation, security hardening, and compliance validation

• Execute automated OS patching using tools such as Tanium or Red Hat Satellite

• Participate in scheduled monthly patching rotations, including weekend maintenance windows

• Support change control, audit readiness, and agency security initiatives

Cloud, Virtualization & Infrastructure

• Provision and manage AWS/Azure cloud services including EC2, S3, RDS, Security Groups, and cloud accounts

• Support VMware and Nutanix guest OS deployment and management

• Manage enterprise storage solutions across virtualization and cloud platforms

• Troubleshoot network connectivity, TCP/IP, subnetting, and port/service dependencies

Operations, Documentation & Collaboration

• Support incident, service request, and break-fix activities through Jira and ServiceNow

• Document operational procedures, deployment processes, and technical standards in internal knowledge bases/Wikis

• Collaborate with Agile teams, infrastructure engineers, security teams, and application owners

• Provide exceptional customer service while supporting enterprise stakeholders

What we're looking for

• Bachelor’s degree in Information Technology, Computer Science, or related field and 8+ years of relevant experience

• Strong experience administering Red Hat Enterprise Linux (RHEL 7+) environments

• Strong scripting experience in Python and Bash

• Experience with Terraform, Ansible, PowerShell, Git/Bitbucket

• Knowledge of Linux security including SELinux, iptables, STIG implementation, OpenSTIG

• Experience with AWS/Azure cloud provisioning

• Experience with VMware and/or Nutanix

• Knowledge of Active Directory integration

• Experience with Tanium, Satellite, or enterprise patch automation

• Strong TCP/IP networking fundamentals

• Ability to obtain RHCSA certification or equivalent

Preferred Qualifications

• AWS Cloud certifications (Cloud Practitioner plus advanced certification such as Solutions Architect, Developer, or Security)

• Experience with FreeIPA

• Experience supporting large-scale federal or regulated enterprise environments

• Familiarity with Agile/DevSecOps methodologies

• Experience with enterprise backup/recovery strategies

Work Location and Schedule

Primary Location: Atlantic City, NJ

Schedule: Hybrid- 3 days a week in the office

FAA Personnel Suitability clearance required (AMS 3.14-2)

Compensation: $95K to $108K

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

Over two decades of experience across over $300 million in contract awards supporting critical FAA programs

Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies

Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking a Network Engineer specializing in Firewall Support to join our Infrastructure Support Team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Program. This position is part of the Networks Group and plays a critical role in protecting and securing the FAA's enterprise network infrastructure that supports thousands of users and mission-critical aviation systems across the National Airspace System (NAS).

The Firewall Network Engineer will support day-to-day operations, cybersecurity initiatives, and infrastructure projects focused on maintaining a secure, resilient, and compliant network environment.

Work Location and Schedule

• Location Atlantic City, NJ
• Schedule: 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Monday through Friday, core hours 9:00 AM to 3:00 PM local time
• Telework may be permitted when determined to be in the best interest of the Government
• U.S. Citizenship required
• FAA Personnel Suitability clearance required (AMS 3.14-2)

Responsibilities

• Manage multiple Check Point Firewall clusters supporting the FAA Internet Access Point (IAP).
• Manage and support the Zscaler Zero Trust platform, including Internet Access (ZIA), Private Access (ZPA), and Digital Experience (ZDX).
• Implement and manage advanced security capabilities including Intrusion Prevention System (IPS), Anti-Virus, Anti-Bot, Data Loss Prevention (DLP), SSL Interception, and Identity Awareness.
• Monitor, prevent, identify, investigate, and remediate cybersecurity events and threats.
• Participate in annual security assessments, remediation efforts, and compliance activities, including POAM tracking and Trusted Internet Connection (TIC) compliance requirements.
• Support annual Cybersecurity Test Facility exercises, including the development and enhancement of incident response procedures.
• Manage traffic and audit logs for enterprise security systems and maintain historical data supporting Security Information and Event Management (SIEM) applications.
• Collaborate with network, security, and operations teams to ensure the availability, integrity, and security of enterprise network services.

What we're looking for

• Bachelor's degree in Information Technology or a related field and 8 years of IT experience, or 12 years of relevant IT experience in lieu of a degree.
• Experience managing firewall environments supporting large-scale organizations with 35,000+ users.
• Hands-on experience with Check Point, Fortinet, and Zscaler technologies, including monitoring, administration, and troubleshooting.
• Experience preventing, detecting, and remediating cybersecurity incidents and events.
• Experience developing incident response procedures and participating in security assessments.
• Experience tracking, managing, and resolving incidents through a ticket management system.
• Strong written, verbal, and interpersonal communication skills.
• Self-motivated with the ability to take ownership of projects and work independently.

Preferred Qualifications

• Experience supporting large enterprise environments with more than 35,000 users.
• Experience working collaboratively with technical teams, stakeholders, and government customers.
• Experience supporting both remote and onsite operations.
• Experience using enterprise service management platforms; ServiceNow experience is a plus.

Salary: $115K to $125K

COMPANY PROFILE:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking for a Watch Officer |Aviation Operations Officer at the FAA Washington Operations Center Complex (WOCC). The Aviation Operations Officer will serve as a member of a watch standing team in the WOCC under the guidance of an Operations Supervisor. This position will become part of a team of professionals supporting the Federal Aviation Administration’s (FAA) Command, Control, and Communications (C3) office which is responsible for ensuring emergency operations are maintained. If disruptions such as national emergencies, natural disasters, or equipment malfunctions occur, the C3 office is chartered with restoring the communication services expeditiously. The candidate for this position provides or arranges support for FAA Executives, Lines of Business and Staff Offices. The incumbent maintains day-to-day liaison and works closely with counterparts of other agencies and departments' national operations centers. Participates in the National Security Emergency Preparedness (NSEP) operations center program and augments the agency coop cadre. The incumbent will be required to work a rotating shift schedule. This position requires an interim clearance or an active Secret Clearance.

Primary responsibilities include:

• Responsible for collecting and analyzing information on the status of operations in the National Airspace System (NAS) such as facility outages, aircraft accidents and incidents, security events, severe weather, and unusual occurrences; as well as all occurrences that may affect the operating status of aviation worldwide.
• Responsible for the operation of various internal and external communications systems both secure and unsecured and other information gathering systems.
• Analysis and synthesis of multiple data streams.
• Coordinating inter- and intra-office communications; draft and edit reports, project documents and official memoranda.
• Directly supports the Senior Watch Officer in situations demanding immediate decision or action until senior level communications are established.
• May be tasked to work special assignments, as required

What we're looking for

• High School Diploma
• 10 years relevant experience
• Experience with MS Office, including MS Project, Word, Excel and PowerPoint.
• Active Secret Clearance

The ideal candidate will possess:

• Knowledge of aviation such as flight operations, pilot of general aviation, corporate or commercial aircraft, or aviation support activities.
• College level flight-training programs that lead to a pilot’s license or certification; or other programs that train flight controllers, security personnel, or other aviation support professionals.
• Knowledge in aviation security, Operations Center procedures, and/or emergency preparedness.
• Skills in exercising judgment and tact in dealing with personnel in connection with programs and projects.
• Knowledge of current National Security Emergency Preparedness (NSEP) functions, organization, and plans of the DOT and FAA in order to conduct day-to-day business, procedures, and responses to incidents.
• Knowledge of the organization, functions, objectives, and authorities of FAA in order to relate to these events to determine courses of action, coordinate responses, and positions.
• Present a professional image, as there are numerous dignitaries passing through the facility on a daily basis; excellent interpersonal skills.
• Proven skills as a self-starter – Motivated to learn.
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Location and Schedule

• Location: Washington, DC
• Schedule: On-site shift work with 24hr support / rotating 12 hr. shifts, 6am-6pm & 6pm-6am.
• Security Requirement: Eligible for a Secret Security clearance with the ability to obtain and maintain a Top Secret (TS)/Sensitive Compartmented Information (SCI). US citizenship is required.
• Travel: 0-10%
• Compensation: $36.06/hour

COMPANY PROFILE:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking a Senior Enterprise Network Engineer, this position is part of a team of Information Technology (IT) professionals supporting the Federal Aviation Administration’s (FAA) Command, Control, and Communications (C3). C3 is responsible for ensuring FAA managers have daily situational awareness and continuity of communications in an emergency. If disruptions such as national emergencies, natural disasters, or equipment malfunctions occur, the C3 is chartered with restoring the communication services expeditiously. This position is located on site in Washington, DC. Once fully trained, some telework may be offered.

Position Overview

The Senior Enterprise Network Engineer will serve as a senior technical leader responsible for designing, modernizing, securing, and sustaining highly available enterprise network environments supporting critical government operations. This role requires deep expertise in enterprise networking, infrastructure modernization, security compliance, and incident resolution across complex multi-site environments.

Key Responsibilities

• Serves as a senior technical advisor and subject matter expert for enterprise network engineering initiatives.
• Serves as a senior technical authority for the design, development, and implementation of enterprise network architectures, including LAN, WAN, MAN, and hybrid network environments.
• Leads engineering efforts for the expansion, optimization, and modernization of enterprise network infrastructure, including routers, switches, firewalls, and associated security devices.
• Evaluates emerging technologies and develops strategic recommendations to improve scalability, resiliency, and performance of mission-critical networks.
• Supports enterprise architecture planning, including segmentation strategies, high availability design, and integration of cloud and on-premises environments.
• Analyze and assess equipment and performance degradation, to include packet analysis, determination of hardware, software, networking and/or other technical changes necessary to verify restoration of service and meet operational requirements.
• Responsible for diagnosing and resolving complex enterprise network failures impacting mission-critical systems, updating documentation and making written recommendations to prevent problems from recurring
• Continuously monitoring the network and proactively making recommendations to improve performance while resolving and/or preventing potential problems
• Verify the posture of the LAN and all equipment to ensure it complies with the configuration management and security requirements in accordance with OMB A-130, FISMA, and NIST 800 series along with other Federal mandates.
• Support research and feasibility, possible build out, usage and maintenance of a test environment for the use in support the LAN and application operations.
• Provides technical direction, mentoring, and coaching to network engineering staff and junior personnel.
• Leads complex, time-sensitive network engineering projects, coordinating with internal stakeholders, contractors, and external partners to achieve mission objectives.
• Provides technical input to leadership regarding network strategy, risk, and investment priorities.
• Perform system administrator duties on an as needed basis
• Perform other duties as assigned
• This position may require you to be periodically on call – after duty hours
• Occasional travel may be required depending on mission requirements, within the DC, Maryland, Virginia area.
• Cisco experience preferred

What we're looking for

• Bachelor's degree in a technical field
• Minimum of 15 years of relevant experience
• Eight additional years of experience can substitute for a relevant degree
• Leadership and management skills in the context of network engineering
• Eligible for a Secret Clearance

Desired Technical Experience

• Building and/or migrating/upgrading firewalls and switches across LAN and WAN configurations.
• Maintaining build documents, network drawings, and data flow diagrams
• Implementing OMB-A 130, FISMA, and NIST related federal security standards in production environments
• Knowledge of configuring, maintaining, and troubleshooting VPNs, VLANs, firewalls, load balancers (F5), network monitoring tools, and tunnels
• Cisco Certifications: CCNA, CCNP
• Strong experience with:

o Cisco, Juniper or equivalent networking platforms

o TCP/IP, BGP, OSPF, EIGRP, VLANs, STP, MPLS, ISIS, L2VPN

o Network security technologies including firewalls, CyberArk and STIG

Monitoring technologies such as Riverbed, SolarWinds, and catalyst center

Preferred Qualifications

• An active Secret Clearance
• ISP Network Design
• Juniper experience
• Juniper Certifications: JNCIA, JNCIS, JNCIP, JNCI
• MS Project experience

Ideal Candidate Profile

This opportunity is best suited for a senior-level engineer with extensive experience supporting secure, high-availability enterprise environments in regulated or government-focused settings, particularly where operational continuity, resilience, and mission assurance are critical.

Location and Schedule

• Location: Washington, DC
• Schedule: 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time.
• Security Requirement: Eligible for a Secret Clearance
• Travel: 0-10%
• Compensation: $140K to $160K

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking a Senior Network and Cloud Engineer to support the Federal Aviation Administration Command Control and Communications office. The C3 office helps FAA leaders maintain situational awareness and continuity of communications during national emergencies, natural disasters, and major technology disruptions. When service is interrupted, the team supports rapid recovery of essential communications.

This position is a senior hands-on engineering role focused on the network infrastructure that connects FAA data centers, field locations, and AWS environments. The engineer will lead assigned network and hybrid-cloud workstreams, provide tier-three troubleshooting, and advise program leadership on secure, available, and supportable solutions. The role works closely with cloud platform, cybersecurity, systems, application, and telecommunications teams.

Enterprise Network Engineering

• Design, implement, maintain, and improve enterprise LAN, WAN, and metropolitan network services supporting mission-critical operations.
• Configure and troubleshoot routers, switches, firewalls, load balancers, network segmentation, routing protocols, and high-availability designs in multi-vendor environments.
• Assess capacity, performance, resiliency, carrier diversity, and technical lifecycle risks, and recommend practical improvements.
• Coordinate with systems administrators and application teams to verify server-to-network integration and reliable access for local and remote users.

AWS Hybrid Networking

• Design, build, and support secure connectivity between FAA on-premises environments and AWS using services such as Direct Connect, Transit Gateway, Site-to-Site VPN, VPC routing, and Route 53.
• Lead the network portions of cloud migration and modernization efforts, including connectivity planning, routing, segmentation, firewall policy, cutover, testing, and rollback preparation.
• Configure and maintain VPC network components, including subnets, route tables, security groups, network access control lists, endpoints, and shared connectivity across AWS accounts.
• Support networking within established multi-account landing zones and coordinate changes with the cloud platform and security teams.
• Implement redundant connectivity and disaster recovery network designs that support established recovery time and recovery point objectives.
• Identify network-related opportunities to improve AWS utilization and cost efficiency and support the program's broader cloud cost-governance process.

Security and Federal Compliance

• Implement and validate network security controls across on-premises and AWS environments in support of NIST SP 800-53, FISMA, FedRAMP, OMB Circular A-130, applicable STIGs, and the program's Authorization to Operate.
• Apply Zero Trust principles through segmentation, least-privilege access, secure remote connectivity, identity-aware controls, and continuous monitoring.
• Configure and support firewalls, IPsec tunnels, client VPN services, 802.1X, AWS security groups, AWS Network Firewall or WAF where applicable, and related logging and alerting.
• Partner with cybersecurity staff on security assessments, evidence collection, vulnerability remediation, configuration reviews, and continuous monitoring.

Operations Automation and Support

• Provide tier-three troubleshooting for complex outages and performance issues involving routing, packet loss, latency, asymmetric paths, firewall policy, DNS, or carrier services.
• Use packet analysis, flow data, logs, and monitoring platforms to determine root cause and restore service within operational priorities.
• Automate repeatable network and AWS configuration tasks using infrastructure-as-code, configuration management, scripting, version control, and controlled deployment pipelines.
• Maintain accurate diagrams, configurations, procedures, implementation plans, rollback plans, and operational documentation.
• Validate patches, firewall changes, automation, and cloud network modifications in a segregated test environment before production release.
• Coordinate with telecommunications carriers and internet service providers to troubleshoot circuits and restore external connectivity.
• Mentor junior engineers and share operational knowledge with the broader team.
• Participate in an after-hours on-call rotation and respond promptly to critical network incidents.

What we're looking for

• Bachelor's degree in computer science, electrical engineering, information technology, or a related technical discipline. Eight additional years of directly relevant network engineering experience may substitute for the degree.
• Relevant Experience**: Minimum of fifteen (15) years of progressive, relevant experience in enterprise-scale network design, implementation, and operations.
• At least three years of recent hands-on experience supporting AWS networking or hybrid connectivity in an enterprise, federal, or similarly regulated environment.
• Demonstrated experience with Cisco routing and switching, TCP IP, BGP or OSPF, VLANs, high availability, and enterprise firewalls.
• Hands-on experience with AWS VPC networking and at least two of the following: Direct Connect, Transit Gateway, Site-to-Site VPN, or Route 53.
• Experience troubleshooting complex network incidents using packet captures, flow data, logs, and network monitoring tools.
• Experience working in a federal contracting, government, defense, or other highly regulated environment.
• Ability to obtain and maintain a Secret security clearance and to meet the position's on-site, travel, and on-call requirements.
• Ability to explain technical risks and recommendations clearly to engineers, program leaders, customers, and external vendors.

Preferred Qualifications:

• Active Secret or higher security clearance.
• Experience supporting AWS GovCloud, multi-account environments, Control Tower, AWS Organizations, or enterprise landing zones.
• Experience with Juniper routing, Cisco Catalyst or Nexus, Palo Alto or Cisco Secure Firewalls, F5 BIG-IP, SD-WAN, MPLS, or network virtualization.
• Working knowledge of one or more automation tools such as Terraform, AWS CloudFormation, Ansible, or Python, with experience using Git and a controlled CI CD process.
• Experience supporting NIST SP 800-53, FISMA, FedRAMP, STIG implementation, vulnerability remediation, continuous monitoring, or ATO evidence activities.
• Experience with AWS security and visibility services such as IAM, KMS, Security Hub, GuardDuty, Config, CloudWatch, VPC Flow Logs, Network Manager, Network Firewall, or WAF.
• Experience with SolarWinds, NetFlow, Riverbed, Cisco Catalyst Center, Splunk, Wireshark, or comparable monitoring and diagnostic platforms.
• Relevant certification such as CCNP Enterprise, CCIE, JNCIP, AWS Certified Advanced Networking Specialty, AWS Certified Solutions Architect Professional, AWS Certified Security Specialty, Security Plus CE, or CISSP.

Location and Schedule

Location Washington DC

Schedule Full time Monday through Friday with core hours from 9:00 a.m. to 3:00 p.m. local time

Work arrangement On site during onboarding and until fully trained; limited telework may be available afterward based on demonstrated proficiency and customer approval

Travel Approximately 10 to 15 percent, primarily within the Maryland and Virginia area

Clearance Must be eligible to obtain and maintain a Secret clearance; active Secret clearance is strongly preferred

Salary $160,000 to $170,000

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking a Full Stack Developer to join a dedicated team of Information Technology (IT) professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office. The C3 office carries a critical strategic mandate: ensuring FAA managers maintain daily situational awareness and uninterrupted continuity of communications during severe national emergencies, natural disasters, or critical equipment malfunctions. Should disruptions occur, the C3 office is chartered with executing rapid disaster recovery and restoring essential communication services expeditiously. This position is remote within 2 hours drive of Washington DC.

The Mid-Level Full Stack Developer focuses on building, maintaining, and modernizing critical enterprise web applications, bridging legacy on-premises systems with the Amazon Web Services (AWS) cloud. The primary objective of this role is to participate in a team effort to refactor and migrate legacy web applications and workflows from Microsoft SharePoint Subscriber Edition (On-Premises) to modern, open-source technology stacks hosted on AWS (including AWS GovCloud and AWS Outposts environments). This effort will include the use of Artificial Intelligence (AI) to refactor legacy code.

Working as a member of the DevSecOps team, this role ensures all front-end and back-end code is highly performant, accessible, and robustly secure, supporting highly available mission-essential functions under a FISMA Moderate framework. This position is vital to modernizing legacy application interfaces into secure cloud architectures, remediating findings from automated security pipelines, and establishing resilient, error-tolerant workflows for continuity of operations.

What we're looking for

• Bachelor's degree in a technical discipline (Computer Science, Electrical Engineering, Information Technology, or a related field).
• 5 Years of Experience in Full-Stack Web Application Development, with a proven track record of refactoring monolithic/legacy platforms and migrating workloads to AWS. Expertise in the following prioritized areas is required:

1. Front-End Frameworks & UI Modernization:

• Three or more years of practical experience building and maintaining complex, responsive, and accessible web interfaces.

• Proven experience refactoring and modernizing legacy SharePoint pages, customized Master Pages, InfoPath forms, and web parts into clean, open-source UI frameworks.

• Deep understanding of modern styling and layouts (HTML5, CSS3, modern JavaScript/TypeScript) to provide superior user experiences independent of SharePoint structures.

2. Back-End Development & API Refactoring:

• Strong proficiency in server-side open-source development (such as .NET Core, C#, Node.js, or Python) and designing secure, modular RESTful APIs.

• Proven experience replacing proprietary SharePoint server-side Object Models (SSOM) and Client-Side Object Models (CSOM) with standard open-source API architectures.

• Experience decomposing monolithic logic into microservices or serverless applications to optimize for scalability and maintainability.

3. SharePoint Decoupling, Content Migration & Databases:

• Practical experience in legacy discovery and analysis, including assessing existing SharePoint site hierarchies, document libraries, lists, and complex item-level permissions.

• Proven capabilities migrating custom SharePoint list data into relational database models (such as Microsoft SQL Server, PostgreSQL, or Amazon RDS) and optimizing queries.

• Experience refactoring legacy SharePoint workflows (SharePoint Designer, Power Automate, or K2) into modern cloud-native workflow engines like AWS Step Functions or serverless event-driven architectures.

4. AWS Cloud Hosting & CI/CD Pipelines:

• Familiarity with refactoring and optimizing legacy applications for native deployment in cloud environments, specifically AWS GovCloud and AWS Outposts architectures.

• General understanding of working with CI/CD automated deployment pipelines (such as Azure DevOps, GitLab CI, or GitHub Actions) to run automated SAST/DAST security scans and deploy code.

• Participate on the DevSecOps team to build out code layers with the redundancy, error-handling, and failover capabilities necessary to support continuity of operations (COOP).

5. Security, Compliance & Federated Identity:

• Strong proficiency implementing strict secure coding principles (OWASP Top 10) to satisfy NIST SP 800-53 security controls within a FISMA Moderate framework and remediating findings from pipeline scans.

• Experience aligning custom SharePoint permissions and AD security groups with AWS IAM, AWS IAM Identity Center (formerly SSO), and modern federated identity protocols (OAuth2, OIDC, SAML).

Preferred Professional Certifications:

• AWS Certified Developer (Associate) or AWS Certified Solutions Architect (Associate)

• CompTIA Security+ (required within 6 months of hire to satisfy IAM-II compliance)

• Professional Certifications in Front-End Methodologies (React, Angular, Vue)

Location and Schedule

• Location: Washington, DC
• Schedule: 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time.
• Security Requirement: Public Trust
• Travel: 0-10%

Salary: $ 110K to $114K

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking an AWS Cloud Systems Administrator to join a dedicated team of Information Technology professionals supporting the Federal Aviation Administration’s Command, Control, and Communications (C3) office.

The C3 office carries a critical strategic mandate: ensuring FAA managers maintain daily situational awareness and continuity of communications during national emergencies, natural disasters, and critical equipment disruptions. When disruptions occur, the C3 office supports rapid disaster recovery and restoration of essential communication services.

This mission-critical position is based on-site in Washington, DC, with some telework eligibility available after the selected candidate is fully trained and integrated into the team.

The AWS Cloud Systems Administrator will help administer, secure, automate, and monitor the AWS and Linux infrastructure supporting the FAA’s emergency communications environment. The successful candidate will also participate in the modernization and migration of legacy on-premises systems into AWS.

This is a hands-on systems administration position for someone who understands traditional enterprise infrastructure and has expanded their experience into AWS. The selected candidate will work collaboratively with senior engineers, architects, application developers, cybersecurity personnel, and other infrastructure teams.

Primary Responsibilities

• AWS Systems Administration: Administer, configure, monitor, and troubleshoot AWS services such as Amazon EC2, VPC, S3, RDS, Route 53, IAM, CloudWatch, and related services.

• Cloud Migration Support: Participate in the planning and execution of migrations from legacy on-premises environments to AWS. Assist with system discovery, configuration, testing, data transfer, deployment, validation, documentation, and post-migration support.

• Hybrid Infrastructure Support: Support connectivity between on-premises and AWS environments, including VPNs, routing, DNS, firewalls, security groups, and network troubleshooting. Work with senior engineers and network specialists on more complex Direct Connect and Transit Gateway configurations.

• Linux Systems Administration: Install, configure, patch, secure, monitor, and troubleshoot Linux/RHEL servers supporting cloud and hybrid environments.

• Identity and Security Administration: Administer AWS IAM users, roles, policies, security groups, encryption controls, and multifactor authentication in accordance with least-privilege and federal security requirements. Support integration with enterprise identity platforms such as Active Directory and IAM Identity Center.

• Infrastructure as Code and Automation: Use Terraform, AWS CloudFormation, or similar tools to provision and maintain cloud infrastructure. Automate routine administrative and operational tasks using Bash, Python, AWS CLI, AWS Systems Manager, or related tools.

• CI/CD Support: Support and maintain automated deployment pipelines using tools such as AWS CodePipeline, GitLab CI/CD, GitHub Actions, Jenkins, or Azure DevOps. Assist application and development teams with deployments, troubleshooting, and security or quality checks.

• Container Support: Support containerized applications using Docker, Amazon ECS, AWS Fargate, or Amazon EKS. Monitor workloads and assist with deployment, configuration, scaling, and troubleshooting.

• Monitoring, Backup, and Recovery: Monitor infrastructure health, performance, availability, logs, and security events using services such as Amazon CloudWatch and CloudTrail. Support backups, snapshots, restoration testing, disaster-recovery procedures, and Continuity of Operations requirements.

• Documentation and Operational Support: Maintain system documentation, configuration records, procedures, diagrams, and troubleshooting guides. Respond to incidents, resolve technical problems, and coordinate with other technical teams as necessary.

• Resource and Cost Awareness: Monitor AWS resource utilization, follow established tagging standards, and identify unused or oversized resources for review by technical leadership.

What we're looking for

• Bachelor of Science degree in engineering, mathematics, computer science, information technology, or another relevant technical field.

• Minimum five years of relevant experience in systems administration, cloud infrastructure, DevOps, or a related technical discipline, including hands-on experience supporting AWS environments.

• Experience administering core AWS services such as EC2, VPC, S3, RDS, Route 53, IAM, and CloudWatch.

• Linux/RHEL systems administration experience, including system configuration, patching, troubleshooting, security hardening, and operational support.

• Experience using Infrastructure as Code tools such as Terraform or AWS CloudFormation.

• Experience supporting CI/CD pipelines using tools such as Jenkins, GitLab CI/CD, GitHub Actions, AWS CodePipeline, or Azure DevOps.

• Experience using Bash, Python, AWS CLI, or similar scripting and automation tools.

• Experience participating in a cloud migration, data-center modernization, or hybrid-cloud implementation.

• Understanding of cloud networking, including VPCs, subnets, routing, VPNs, DNS, load balancers, security groups, and firewall rules.

• Ability to document technical work clearly and collaborate with infrastructure, application, cybersecurity, and program teams.

Desired/Preferred Qualifications

• Experience supporting a federal agency or government contractor.

• Experience with AWS GovCloud or AWS Outposts.

• Exposure to AWS migration services such as AWS Application Migration Service, AWS Database Migration Service, or AWS DataSync.

• Experience with AWS Direct Connect, Transit Gateway, Route 53 Resolver, or hybrid identity integration.

• Experience with Docker, Amazon ECS, AWS Fargate, Kubernetes, or Amazon EKS.

• Experience with VMware, Active Directory, GPOs, SAN/NAS storage, SQL Server, middleware, or other legacy enterprise infrastructure.

• Familiarity with SAST/DAST security scanning and federal security requirements.

• Familiarity with AWS resource tagging, budgeting, rightsizing, Savings Plans, or Reserved Instances.

• AWS certification such as AWS Certified SysOps Administrator – Associate, AWS Certified Solutions Architect – Associate, or AWS Certified Developer – Associate.

Location and Schedule

• Location: Washington, DC

• Schedule: 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time

• Telework: Some telework eligibility may be available after the selected candidate is fully trained and integrated

• Security Requirement: Ability to obtain and maintain a Public Trust

• Travel: Approximately 10–15%

• Salary Range: $110,000–$119,000

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking an experienced Network Engineer to join our Infrastructure Support team’s Networks group in Anchorage, Alaska. In this role, you will help administer, operate, and maintain a large enterprise network while performing infrastructure upgrades and improving both wired and wireless network capabilities.

This is an excellent opportunity for a hands-on network professional who enjoys solving complex technical challenges, taking ownership of critical projects, and supporting reliable network operations across multiple locations.

• Administer, operate, and maintain the enterprise network.
• Perform infrastructure upgrades and improve wired and wireless networks.
• Optimize system operations and resource utilization.
• Perform system capacity analysis and planning.
• Plan and perform network engineering research, design, development, and other assignments in conformance with network design, engineering, and customer specifications.
• Track and resolve network incidents through the established ticket queue.
• Follow required maintenance windows and change-control procedures.
• Travel up to 25% to support remote sites throughout the United States.
• Work 100% onsite in Anchorage, Alaska.

What we're looking for

• Bachelor’s degree in Information Technology or a related field and eight years of IT experience, or 12 years of IT experience without a degree.
• At least five years of experience supporting both wired and wireless Cisco networks in a large enterprise campus environment with multilayer routing protocols.
• Strong Layer 3 networking experience, including:
  • OSPF
  • BGP, including multihoming, traffic load balancing and engineering, and automatic failover
  • EIGRP
  • RIP
  • HSRP
  • WCCP
  • Multicast
• Strong network troubleshooting skills across:
  • Layer 1: Copper cabling issues and fiber signal strength
  • Layer 2: Spanning Tree Protocol, VLAN tagging, and MAC address tracing
  • Layer 3: Routing issues, EGP and IGP redistribution, BGP attribute analysis, and prefix-length issues
  • Layers 4–7: Troubleshooting connectivity, transport, and application-layer issues
• Network architecture and design experience, including:
  • Designing networks scalable to 10 Gbps or more
  • Creating routing policies for automatic failover
  • Developing network designs and diagrams using Microsoft Visio
• Experience tracking and resolving incidents through a ticketing system.
• Excellent written and verbal communication skills.
• Ability to follow maintenance windows and change-control procedures.
• Strong commitment to industry best practices and a dependable work ethic.
• Self-motivated, with the ability to take ownership of projects.
• Ability to manage multiple networks and customer requirements simultaneously.

Preferred Qualifications:

• Flow analysis experience.
• MPLS experience.
• Experience supporting a large organization with more than 35,000 customers.
• Experience collaborating with peer teams and client stakeholders.
• Experience working in both remote and onsite environments.
• Cisco Certified Network Professional (CCNP) certification.
• Experience using a help desk or IT service management system; ServiceNow experience is a plus.
• Experience with Microsoft Project and Visio.

Work Location and Schedule

Primary Location: FAA Alaskan Regional Office, 222 West 7th Avenue, #14, Anchorage, AK 99513

Schedule: 100% onsite, with up to 25% travel to support remote sites within the United States

Clearance: FAA Personnel Suitability clearance required (AMS 3.14-2)

Compensation: $95K to $108K

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

Over two decades of experience across over $300 million in contract awards supporting critical FAA programs

Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies

Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking a Windows System and Cloud Administrator operates within a hybrid environment (on-premise and cloud) supporting the FAA’s large-scale, mission-critical enterprise. This senior-level position is responsible for Windows Server administration, Active Directory management, and hybrid infrastructure operations across on-premise and cloud platforms. The ideal candidate brings deep experience in enterprise Windows environments with demonstrated cloud competencies.

Windows Server & Infrastructure Administration

• Administer and support Windows Server environments, including installation, configuration, patching, and performance monitoring

• Support the installation, configuration, troubleshooting, and ongoing operation of CRU-X systems and related components; prior CRU-X experience is highly preferred.

• Manage Active Directory (AD), including user/group administration, Group Policy (GPO), and access controls

• Perform system maintenance, upgrades, and troubleshooting for Windows-based infrastructure

• Support integration of Windows environments with cloud platforms (e.g., Azure AD, hybrid identity)

• Provide Systems Administration support for virtualization platforms such as VMware

Cloud & Hybrid Operations

• Support enterprise systems across on-premise and cloud environments (e.g., Azure, AWS)

• Provision servers and services with Terraform/Ansible toolchain

• Support monitoring resources across cloud domains in Azure and AWS

• Support Security Compliance/POAM activities

Scripting, Automation & Maintenance

• Run reports and health checks using scripting technologies (PowerShell and/or Python)

• Perform administrative duties involving backup platforms

• Support network hardware/software, vulnerability, service pack, and security bulletins

Documentation & Collaboration

• Review, update, and maintain internal wikis and technical documentation to ensure accuracy and usability

• Identify documentation gaps and proactively enhance knowledge resources for the team

• Manage and resolve technical requests through formal ticketing systems

• Collaborate with team members, vendors, and stakeholders to resolve issues and meet operational goals

• Follow established SOPs, change management, and governance processes to maintain system stability

• Continuously seek opportunities to improve processes, workflows, and service delivery

What we're looking for

• Bachelor's degree in information systems, business systems, management information systems, IT management, and/or other IT degree (engineering, math, and science related degrees are considered acceptable alternative degrees)

• Five (5) years of relevant experience.

Required Technical Skills & Competencies

• Strong hands-on experience with Windows Server administration

• Experience with Active Directory, Group Policy, and enterprise Windows environments

• Familiarity with hybrid identity (on-prem AD + Azure AD)

• Basic experience or certification in cloud technologies (AWS, Azure, or similar)

• Familiarity with enterprise ticketing systems and structured IT operations

• Strong troubleshooting, analytical, and problem-solving skills

• Ability to document technical processes clearly and effectively

• Proficiency with scripting (PowerShell and/or Python)

• Experience with virtualization platforms (VMware)

Preferred Qualifications

• Hands-on experience with CRU-X installation, configuration, troubleshooting, and support

• Experience supporting large-scale enterprise environments

• Advanced cloud certifications or hands-on cloud administration experience

• Familiarity with AI tools or automation technologies

• Experience working in federal or highly regulated environments

Salary: $95K to $102K

Work Location and Schedule

• Primary Location: Remote

• Schedule: 40-hours a week from Monday through Friday, core hours 9:00 AM to 3:00 PM local time

• FAA Personnel Suitability clearance required (AMS 3.14-2)

Concept Solutions is seeking an experienced Microsoft 365 Tier 3 Support Engineer with expertise in Exchange Online, Microsoft Teams, and Microsoft 365 Applications to join our team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Directorate.

In this highly visible role, you will provide white-glove Tier 3 support to FAA executives and executive support staff while helping maintain the collaboration platforms that serve more than 60,000 FAA employees and contractors. You'll work with cutting-edge Microsoft technologies, AI-enabled tools, automation, and enterprise-scale collaboration services, partnering with Microsoft, engineering teams, and stakeholders across the organization to deliver exceptional customer experiences.

Location and Schedule

• Location: Remote in the West Coast
• Schedule: 8 hours a day, Monday through Friday, with working hours from 7:30PST to 4PM PST and .5 hour for lunch.
• Security Requirement: FAA Personnel Suitability Clearance required.

Salary: $ 100K to $109K

• Provide shift-based, white-glove Tier 3 support for FAA Executives and Executive support teams, including Executive Assistants and Executive IT support staff, resolving both routine and complex collaboration platform issues.
• Troubleshoot and resolve advanced issues involving:
  • Microsoft Exchange Online and Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications (including Planner and Whiteboard)
  • Integrated Power Platform solutions
  • Google Gemini
  • Google NotebookLM and related collaboration technologies
• Serve as the primary owner of complex support incidents by coordinating timely escalations to internal engineering teams, Microsoft, other technology vendors, and FAA support organizations while maintaining clear communication and visibility through resolution.
• Provide ongoing Tier 3 support for both executive and non-executive users.
• Create, review, update, and maintain support documentation, including Standard Operating Procedures (SOPs), Work Instructions, Knowledge Base Articles (KBAs), and Job Aids.
• Develop, maintain, and enhance scripts supporting operational processes.
• Identify opportunities to improve support workflows through automation and process enhancements.
• Document and present new issues, resolutions, and best practices to the broader support organization.
• Develop and maintain ServiceNow reports.
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements.
• Participate in rotating weekend on-call system checks as needed.

What we're looking for

We're looking for someone who combines exceptional technical expertise with outstanding customer service and communication skills.

• Bachelor’s degree in Business Management, Computer Science, or IT Management
• 5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline
• Proven experience providing Tier 3 support to executive leadership.
• Experience delivering Tier 3 support in a large enterprise environment supporting at least 2,000 users.
• Advanced troubleshooting experience with Microsoft 365, including:
  • Exchange Online
  • Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications
• Demonstrated ability to own complex technical issues from initial investigation through full resolution.
• Experience coordinating ticket escalations with vendors and multiple IT teams in a large enterprise.
• Ability to communicate effectively with senior executives and their support staff.
• Excellent written, verbal, and interpersonal communication skills with the ability to work independently and collaboratively.
• Proven commitment to maintaining high levels of service availability and customer satisfaction.
• Strong analytical and troubleshooting skills utilizing a variety of tools, including AI technologies, to identify root causes, develop workarounds, and implement solutions.
• Experience developing and maintaining PowerShell scripts.
• Experience using Microsoft troubleshooting tools, including MFCMAPI.
• Experience identifying process improvements and automation opportunities.
• Ability to effectively manage multiple priorities in a fast-paced, dynamic environment.
• Strong attention to detail with the ability to work independently.
• Collaborative, proactive, team-first mindset.
• Customer-focused with a demonstrated track record of delivering exceptional service.
• Experience with ServiceNow, including reporting capabilities.

Preferred Qualifications

• Experience with Microsoft Power BI, Power Apps, and Power Automate to support reporting and automation initiatives.
• Previous experience supporting a government agency.
• Familiarity with FAA operational processes and Microsoft 365 governance frameworks.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience supporting Google Workspace environments.

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking an experienced Microsoft 365 Tier 3 Support Engineer with expertise in Exchange Online, Microsoft Teams, and Microsoft 365 Applications to join our team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Directorate.

In this highly visible role, you will provide white-glove Tier 3 support to FAA executives and executive support staff while helping maintain the collaboration platforms that serve more than 60,000 FAA employees and contractors. You'll work with cutting-edge Microsoft technologies, AI-enabled tools, automation, and enterprise-scale collaboration services, partnering with Microsoft, engineering teams, and stakeholders across the organization to deliver exceptional customer experiences.

Location and Schedule

• Location: Remote in the West Coast
• Schedule: 8 hours a day, Monday through Friday, with working hours from 7:30PST to 4PM PST and .5 hour for lunch.
• Security Requirement: FAA Personnel Suitability Clearance required.

Salary: $ 100K to $109K

• Provide shift-based, white-glove Tier 3 support for FAA Executives and Executive support teams, including Executive Assistants and Executive IT support staff, resolving both routine and complex collaboration platform issues.
• Troubleshoot and resolve advanced issues involving:
  • Microsoft Exchange Online and Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications (including Planner and Whiteboard)
  • Integrated Power Platform solutions
  • Google Gemini
  • Google NotebookLM and related collaboration technologies
• Serve as the primary owner of complex support incidents by coordinating timely escalations to internal engineering teams, Microsoft, other technology vendors, and FAA support organizations while maintaining clear communication and visibility through resolution.
• Provide ongoing Tier 3 support for both executive and non-executive users.
• Create, review, update, and maintain support documentation, including Standard Operating Procedures (SOPs), Work Instructions, Knowledge Base Articles (KBAs), and Job Aids.
• Develop, maintain, and enhance scripts supporting operational processes.
• Identify opportunities to improve support workflows through automation and process enhancements.
• Document and present new issues, resolutions, and best practices to the broader support organization.
• Develop and maintain ServiceNow reports.
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements.
• Participate in rotating weekend on-call system checks as needed.

What we're looking for

We're looking for someone who combines exceptional technical expertise with outstanding customer service and communication skills.

• Bachelor’s degree in Business Management, Computer Science, or IT Management
• 5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline
• Proven experience providing Tier 3 support to executive leadership.
• Experience delivering Tier 3 support in a large enterprise environment supporting at least 2,000 users.
• Advanced troubleshooting experience with Microsoft 365, including:
  • Exchange Online
  • Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications
• Demonstrated ability to own complex technical issues from initial investigation through full resolution.
• Experience coordinating ticket escalations with vendors and multiple IT teams in a large enterprise.
• Ability to communicate effectively with senior executives and their support staff.
• Excellent written, verbal, and interpersonal communication skills with the ability to work independently and collaboratively.
• Proven commitment to maintaining high levels of service availability and customer satisfaction.
• Strong analytical and troubleshooting skills utilizing a variety of tools, including AI technologies, to identify root causes, develop workarounds, and implement solutions.
• Experience developing and maintaining PowerShell scripts.
• Experience using Microsoft troubleshooting tools, including MFCMAPI.
• Experience identifying process improvements and automation opportunities.
• Ability to effectively manage multiple priorities in a fast-paced, dynamic environment.
• Strong attention to detail with the ability to work independently.
• Collaborative, proactive, team-first mindset.
• Customer-focused with a demonstrated track record of delivering exceptional service.
• Experience with ServiceNow, including reporting capabilities.

Preferred Qualifications

• Experience with Microsoft Power BI, Power Apps, and Power Automate to support reporting and automation initiatives.
• Previous experience supporting a government agency.
• Familiarity with FAA operational processes and Microsoft 365 governance frameworks.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience supporting Google Workspace environments.

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking an experienced Microsoft 365 Tier 3 Support Engineer with expertise in Exchange Online, Microsoft Teams, and Microsoft 365 Applications to join our team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Directorate.

In this highly visible role, you will provide white-glove Tier 3 support to FAA executives and executive support staff while helping maintain the collaboration platforms that serve more than 60,000 FAA employees and contractors. You'll work with cutting-edge Microsoft technologies, AI-enabled tools, automation, and enterprise-scale collaboration services, partnering with Microsoft, engineering teams, and stakeholders across the organization to deliver exceptional customer experiences.

Location and Schedule

• Location: Remote in the West Coast
• Schedule: 8 hours a day, Monday through Friday, with working hours from 7:30PST to 4PM PST and .5 hour for lunch.
• Security Requirement: FAA Personnel Suitability Clearance required.

Salary: $ 100K to $109K

• Provide shift-based, white-glove Tier 3 support for FAA Executives and Executive support teams, including Executive Assistants and Executive IT support staff, resolving both routine and complex collaboration platform issues.
• Troubleshoot and resolve advanced issues involving:
  • Microsoft Exchange Online and Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications (including Planner and Whiteboard)
  • Integrated Power Platform solutions
  • Google Gemini
  • Google NotebookLM and related collaboration technologies
• Serve as the primary owner of complex support incidents by coordinating timely escalations to internal engineering teams, Microsoft, other technology vendors, and FAA support organizations while maintaining clear communication and visibility through resolution.
• Provide ongoing Tier 3 support for both executive and non-executive users.
• Create, review, update, and maintain support documentation, including Standard Operating Procedures (SOPs), Work Instructions, Knowledge Base Articles (KBAs), and Job Aids.
• Develop, maintain, and enhance scripts supporting operational processes.
• Identify opportunities to improve support workflows through automation and process enhancements.
• Document and present new issues, resolutions, and best practices to the broader support organization.
• Develop and maintain ServiceNow reports.
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements.
• Participate in rotating weekend on-call system checks as needed.

What we're looking for

We're looking for someone who combines exceptional technical expertise with outstanding customer service and communication skills.

• Bachelor’s degree in Business Management, Computer Science, or IT Management
• 5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline
• Proven experience providing Tier 3 support to executive leadership.
• Experience delivering Tier 3 support in a large enterprise environment supporting at least 2,000 users.
• Advanced troubleshooting experience with Microsoft 365, including:
  • Exchange Online
  • Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications
• Demonstrated ability to own complex technical issues from initial investigation through full resolution.
• Experience coordinating ticket escalations with vendors and multiple IT teams in a large enterprise.
• Ability to communicate effectively with senior executives and their support staff.
• Excellent written, verbal, and interpersonal communication skills with the ability to work independently and collaboratively.
• Proven commitment to maintaining high levels of service availability and customer satisfaction.
• Strong analytical and troubleshooting skills utilizing a variety of tools, including AI technologies, to identify root causes, develop workarounds, and implement solutions.
• Experience developing and maintaining PowerShell scripts.
• Experience using Microsoft troubleshooting tools, including MFCMAPI.
• Experience identifying process improvements and automation opportunities.
• Ability to effectively manage multiple priorities in a fast-paced, dynamic environment.
• Strong attention to detail with the ability to work independently.
• Collaborative, proactive, team-first mindset.
• Customer-focused with a demonstrated track record of delivering exceptional service.
• Experience with ServiceNow, including reporting capabilities.

Preferred Qualifications

• Experience with Microsoft Power BI, Power Apps, and Power Automate to support reporting and automation initiatives.
• Previous experience supporting a government agency.
• Familiarity with FAA operational processes and Microsoft 365 governance frameworks.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience supporting Google Workspace environments.

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking an experienced Microsoft 365 Tier 3 Support Engineer with expertise in Exchange Online, Microsoft Teams, and Microsoft 365 Applications to join our team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Directorate.

In this highly visible role, you will provide white-glove Tier 3 support to FAA executives and executive support staff while helping maintain the collaboration platforms that serve more than 60,000 FAA employees and contractors. You'll work with cutting-edge Microsoft technologies, AI-enabled tools, automation, and enterprise-scale collaboration services, partnering with Microsoft, engineering teams, and stakeholders across the organization to deliver exceptional customer experiences.

Location and Schedule

• Location: Remote in the West Coast
• Schedule: 8 hours a day, Monday through Friday, with working hours from 7:30PST to 4PM PST and .5 hour for lunch.
• Security Requirement: FAA Personnel Suitability Clearance required.

Salary: $ 100K to $109K

• Provide shift-based, white-glove Tier 3 support for FAA Executives and Executive support teams, including Executive Assistants and Executive IT support staff, resolving both routine and complex collaboration platform issues.
• Troubleshoot and resolve advanced issues involving:
  • Microsoft Exchange Online and Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications (including Planner and Whiteboard)
  • Integrated Power Platform solutions
  • Google Gemini
  • Google NotebookLM and related collaboration technologies
• Serve as the primary owner of complex support incidents by coordinating timely escalations to internal engineering teams, Microsoft, other technology vendors, and FAA support organizations while maintaining clear communication and visibility through resolution.
• Provide ongoing Tier 3 support for both executive and non-executive users.
• Create, review, update, and maintain support documentation, including Standard Operating Procedures (SOPs), Work Instructions, Knowledge Base Articles (KBAs), and Job Aids.
• Develop, maintain, and enhance scripts supporting operational processes.
• Identify opportunities to improve support workflows through automation and process enhancements.
• Document and present new issues, resolutions, and best practices to the broader support organization.
• Develop and maintain ServiceNow reports.
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements.
• Participate in rotating weekend on-call system checks as needed.

What we're looking for

We're looking for someone who combines exceptional technical expertise with outstanding customer service and communication skills.

• Bachelor’s degree in Business Management, Computer Science, or IT Management
• 5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline
• Proven experience providing Tier 3 support to executive leadership.
• Experience delivering Tier 3 support in a large enterprise environment supporting at least 2,000 users.
• Advanced troubleshooting experience with Microsoft 365, including:
  • Exchange Online
  • Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications
• Demonstrated ability to own complex technical issues from initial investigation through full resolution.
• Experience coordinating ticket escalations with vendors and multiple IT teams in a large enterprise.
• Ability to communicate effectively with senior executives and their support staff.
• Excellent written, verbal, and interpersonal communication skills with the ability to work independently and collaboratively.
• Proven commitment to maintaining high levels of service availability and customer satisfaction.
• Strong analytical and troubleshooting skills utilizing a variety of tools, including AI technologies, to identify root causes, develop workarounds, and implement solutions.
• Experience developing and maintaining PowerShell scripts.
• Experience using Microsoft troubleshooting tools, including MFCMAPI.
• Experience identifying process improvements and automation opportunities.
• Ability to effectively manage multiple priorities in a fast-paced, dynamic environment.
• Strong attention to detail with the ability to work independently.
• Collaborative, proactive, team-first mindset.
• Customer-focused with a demonstrated track record of delivering exceptional service.
• Experience with ServiceNow, including reporting capabilities.

Preferred Qualifications

• Experience with Microsoft Power BI, Power Apps, and Power Automate to support reporting and automation initiatives.
• Previous experience supporting a government agency.
• Familiarity with FAA operational processes and Microsoft 365 governance frameworks.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience supporting Google Workspace environments.

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking an experienced Microsoft 365 Tier 3 Support Engineer with expertise in Exchange Online, Microsoft Teams, and Microsoft 365 Applications to join our team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Directorate.

In this highly visible role, you will provide white-glove Tier 3 support to FAA executives and executive support staff while helping maintain the collaboration platforms that serve more than 60,000 FAA employees and contractors. You'll work with cutting-edge Microsoft technologies, AI-enabled tools, automation, and enterprise-scale collaboration services, partnering with Microsoft, engineering teams, and stakeholders across the organization to deliver exceptional customer experiences.

Location and Schedule

• Location: Remote in the West Coast
• Schedule: 8 hours a day, Monday through Friday, with working hours from 7:30PST to 4PM PST and .5 hour for lunch.
• Security Requirement: FAA Personnel Suitability Clearance required.

Salary: $ 100K to $109K

• Provide shift-based, white-glove Tier 3 support for FAA Executives and Executive support teams, including Executive Assistants and Executive IT support staff, resolving both routine and complex collaboration platform issues.
• Troubleshoot and resolve advanced issues involving:
  • Microsoft Exchange Online and Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications (including Planner and Whiteboard)
  • Integrated Power Platform solutions
  • Google Gemini
  • Google NotebookLM and related collaboration technologies
• Serve as the primary owner of complex support incidents by coordinating timely escalations to internal engineering teams, Microsoft, other technology vendors, and FAA support organizations while maintaining clear communication and visibility through resolution.
• Provide ongoing Tier 3 support for both executive and non-executive users.
• Create, review, update, and maintain support documentation, including Standard Operating Procedures (SOPs), Work Instructions, Knowledge Base Articles (KBAs), and Job Aids.
• Develop, maintain, and enhance scripts supporting operational processes.
• Identify opportunities to improve support workflows through automation and process enhancements.
• Document and present new issues, resolutions, and best practices to the broader support organization.
• Develop and maintain ServiceNow reports.
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements.
• Participate in rotating weekend on-call system checks as needed.

What we're looking for

We're looking for someone who combines exceptional technical expertise with outstanding customer service and communication skills.

• Bachelor’s degree in Business Management, Computer Science, or IT Management
• 5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline
• Proven experience providing Tier 3 support to executive leadership.
• Experience delivering Tier 3 support in a large enterprise environment supporting at least 2,000 users.
• Advanced troubleshooting experience with Microsoft 365, including:
  • Exchange Online
  • Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications
• Demonstrated ability to own complex technical issues from initial investigation through full resolution.
• Experience coordinating ticket escalations with vendors and multiple IT teams in a large enterprise.
• Ability to communicate effectively with senior executives and their support staff.
• Excellent written, verbal, and interpersonal communication skills with the ability to work independently and collaboratively.
• Proven commitment to maintaining high levels of service availability and customer satisfaction.
• Strong analytical and troubleshooting skills utilizing a variety of tools, including AI technologies, to identify root causes, develop workarounds, and implement solutions.
• Experience developing and maintaining PowerShell scripts.
• Experience using Microsoft troubleshooting tools, including MFCMAPI.
• Experience identifying process improvements and automation opportunities.
• Ability to effectively manage multiple priorities in a fast-paced, dynamic environment.
• Strong attention to detail with the ability to work independently.
• Collaborative, proactive, team-first mindset.
• Customer-focused with a demonstrated track record of delivering exceptional service.
• Experience with ServiceNow, including reporting capabilities.

Preferred Qualifications

• Experience with Microsoft Power BI, Power Apps, and Power Automate to support reporting and automation initiatives.
• Previous experience supporting a government agency.
• Familiarity with FAA operational processes and Microsoft 365 governance frameworks.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience supporting Google Workspace environments.

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.