Help Desk and Network Management
ARTS is a modular tool that easily can be customized to your organization’s needs based on internal workflow and business processes.
ConceptSolutions is available whenever our clients need us. We provide 24X7 access to help desk services and network management tools so that our clients always have complete access and control of their mission-critical information.
This tool helps manage internal systems by:
- Allowing users to enter requests, tickets, or enhancement suggestions.
- Routing tickets to specified team members based on defined workflow and business rules.
- Providing different reporting views based on the role of users, business managers, or technical teams.
- Providing high-level Business Intelligence reports such as Service Level Agreements (SLA), outstanding tickets, average repair time, through-puts, etc.
- Alerting users of planned outages with emails.
- Extending the fuctionality by adding components from our TEAMS product to manage change controls and systems depencies during application upgrades.
For more information about how we can support your organization, please contact us at (703) 889-8444 or online at info@Concept-Solutions.com.
